Successfully implementing a new software solution requires more than just configuration—it takes thoughtful, well-executed training that equips your end users with the skills and confidence to navigate the system effectively. At SPOL, we recognize that each institution is unique, which is why we offer multiple approaches to end-user training designed to match your institution’s size, structure, and needs. Two of the most impactful training options we offer are on-site end-user training and large-scale virtual training sessions. Here’s what each of these looks like and how to decide what’s right for your team.
On-Site Training
On-site training offers the most direct and immersive experience for your institution. A dedicated SPOL trainer will come to your campus to deliver customized sessions tailored to your specific implementation, user roles, and strategic goals. These sessions typically include:
- Interactive walk-throughs of your SPOL module(s) with hands-on practice using your institution’s real data.
- Role-specific training to ensure each user understands how to contribute to the system based on their responsibilities.
- Live Q&A opportunities, providing immediate clarification and dialogue around questions or system use cases.
- Strategic planning conversations with your leadership team to help align SPOL usage with institutional goals.
This format is especially valuable for institutions launching a full-scale rollout, seeking a high-touch experience, or working with large teams that benefit from in-person collaboration and coaching.
Please note: On-site training is offered as an add-on service and incurs an additional cost.
Large-Scale Virtual Training
For institutions looking for flexibility and broader accessibility, large-scale virtual training offers a powerful alternative. These sessions are conducted over Zoom or your preferred conferencing platform and are structured to accommodate larger audiences, often across multiple campuses or departments. SPOL’s virtual training sessions include:
- Module-specific overviews that walk users through key functionality and best practices in a clear, structured format.
- Customized examples using your institution’s data to demonstrate workflows, reports, or templates that your team will regularly use.
- Recorded sessions provided after training for continued access and onboarding of future users.
- Breakout room options for department-specific or role-based follow-ups, depending on your preferences.
Virtual training is ideal for institutions with distributed teams, hybrid work environments, or limited travel budgets. It offers similar content as on-site sessions, with the added benefit of being able to revisit the material anytime.
Large-scale virtual training is also available at an additional cost as a supplemental service.
Which Training Option is Right for You?
Ultimately, the best training approach depends on your institution’s structure, user readiness, and long-term goals. Some clients choose to begin with on-site training for their launch and follow up with virtual sessions as new users come on board. Others find that large-scale virtual sessions fit seamlessly into their onboarding and annual training cycles.
No matter the format, SPOL’s training model is built on partnership, adaptability, and a deep understanding of higher education workflows. Whether on-campus or online, we’re here to ensure your team feels empowered and supported from day one.
Have questions or want to design a blended training plan? We’re happy to help, please feel free to email help@spol.com and use the subject line End-User Training.
